Privacy Policy

Energy Guard (“we”, “us”, “our”) is committed to protecting your personal data. This policy explains what we collect, why we collect it, and your rights under UK GDPR and the Data Protection Act 2018.

1. Who we are

Energy Guard Ltd, registered in England & Wales. You can contact our data controller at support@energyguard.uk or by calling 020 4502 1715.

2. What data we collect

• Contact & booking data — Name, email address, phone number, property address, preferred appointment date, and services requested when you submit a booking or contact form.
• Payment data — Processed securely by Stripe or PayPal. We never store your card details.
• Usage data — Pages visited, time on site, browser type, and referral source via Vercel Analytics (anonymised, no cookies).
• Communications — Emails or WhatsApp messages you send us.

3. Why we collect it

• To process and fulfil your booking (contractual necessity)
• To send you booking confirmation and appointment reminders (legitimate interest)
• To respond to enquiries (legitimate interest)
• To improve our website and services (legitimate interest)
• To comply with legal obligations (e.g. financial records)

4. Who we share it with

We share your data only where necessary:

• Resend — to send transactional emails
• Stripe / PayPal — to process payments
• Vercel — to host and serve the website
• Our assessors — name, address, and appointment details to carry out your booked service

We do not sell your data to third parties.

5. How long we keep it

Booking and customer records are kept for 6 years to comply with HMRC requirements. Marketing communications data is held until you unsubscribe. You may request deletion at any time (subject to legal retention obligations).

6. Your rights

Under UK GDPR you have the right to:

• Access the personal data we hold about you
• Correct inaccurate data
• Request deletion of your data
• Object to processing based on legitimate interests
• Portability of your data
• Withdraw consent at any time (where processing is based on consent)

To exercise any right, email support@energyguard.uk. We will respond within 30 days. You also have the right to lodge a complaint with the ICO.

7. Cookies

We use only a single functional cookie to remember your cookie consent choice. We do not use advertising or tracking cookies. See our Cookie Policy for full details.

8. Security

All data is transmitted over HTTPS. Payment data is processed by PCI-DSS compliant providers (Stripe and PayPal). We apply appropriate technical and organisational measures to protect your data.

9. Changes to this policy

We may update this policy from time to time. The date at the top of this page will reflect the latest revision. Continued use of the site after changes constitutes acceptance.

10. Contact

Questions about this policy? Email support@energyguard.uk or call 020 4502 1715.